tl44's Privacy Policy
Your personal information is our top priority. In this policy we clearly explain what data is collected, why it is collected, and how it is kept secure.
tl44 (referred to below as "we", "our", or "the platform") is an online gaming and betting service platform for Bangladesh. It is our commitment to handle the information you provide through our website https://tl44.lat with the highest level of privacy and security. This privacy policy ("Policy") will inform you about what types of personal information we collect, how we use it, who we share it with, and what steps we take to protect your information.
By opening an account or using our services, you will be considered to have agreed to this policy. Please read it carefully before registering or starting to use our services.
What Information We Collect
tl44 collects information from users through various processes. This information can be divided into three main categories:
1.1 Information You Provide Directly
When you create an account, use our services, or contact us, you directly provide the following information:
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Email address and mobile number
- Password and security information
- Payment-related information, such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Documents required for identity verification (such as a national identity card)
- Information provided when seeking support via live chat or email
1.2 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Pages visited, session duration, and referral information
- Transaction history and gaming activity
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In certain circumstances we may also receive information from third-party sources, such as payment processors and identity verification agencies. This information is used only to improve service quality and prevent fraud.
Purpose of Data Use
tl44 uses the collected information for the legitimate purposes listed below:
- Account Management: Registration, identity verification, account security, and password recovery.
- Payment Processing: Managing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Delivery: Providing gaming, betting, and related features.
- Customer Support: Providing assistance through 24/7 live chat and email.
- Security and Fraud Prevention: Detecting and preventing suspicious activity.
- Responsible Gaming: Monitoring user gaming behavior and providing support when needed.
- Legal Compliance: Maintaining compliance with applicable laws and regulations.
- Service Improvement: Analyzing user experience to improve the platform.
Data Sharing and Disclosure
tl44 may share your personal information with third parties in limited and specific circumstances. Those circumstances are described below:
3.1 Payment Service Providers
To process financial transactions, we share relevant financial information with bKash, Nagad, Rocket, Upay, and associated banking partners. These organizations are governed by their own privacy policies and use this information solely for payment services.
3.2 Technology and Service Partners
Some technology partners (such as server hosting and analytics tools) are used to operate our platform. Only the minimum information necessary for service delivery is shared with these partners, and they operate under strict confidentiality agreements.
3.3 Legal Requirements
In the case of a court order, government directive, or other legal obligation, we may be required to disclose relevant information. In such cases we will only provide information that is legally required.
3.4 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred. However, the terms of this policy will remain in effect in such cases.
Data Security Measures
We take industry-standard technical and organizational measures to keep your information secure. tl44's security framework includes:
- SSL Encryption: All data transmitted on our website is secured through SSL/TLS encryption.
- Secure Server Infrastructure: Our servers are maintained in an environment protected by physical and digital security.
- Access Controls: Only authorized personnel can access sensitive user information.
- Regular Security Reviews: Regular security assessments are conducted to identify potential vulnerabilities.
- Payment Security: All financial transactions are processed through encrypted channels.
Cookies and Tracking Technologies
tl44 uses cookies and similar technologies to improve website performance and personalize the user experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functioning of the website. Without these, the service will not work properly.
- Functional Cookies: Used to remember your preferences and settings, such as language preference.
- Analytics Cookies: Collect statistics to understand user behavior and improve the service.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.
Data Retention Period
tl44 retains your personal information only for as long as necessary. The retention policy for different types of information is described below:
- Account Information: For as long as the account is active and, after closure, for a defined period as required by law.
- Transaction Records: For the period defined in accordance with financial regulatory requirements.
- Cookies and Session Data: Automatically deleted after the session ends or upon reaching the defined expiry period.
- Support Communications: For a reasonable period to improve customer service quality.
When the retention period ends or the information is no longer needed, it is securely deleted or anonymized.
Your Rights
As a tl44 user, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, although legal obligations may limit this right.
- Right to Object to Processing: The right to object to the use of your information for specific purposes.
- Right to Data Portability: The right to receive your information in a structured format.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
Children's and Minors' Privacy
tl44's services are intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors. If a minor has registered on our platform, their account and associated information will be deleted immediately. Please contact us if you become aware of such a case.
International Data Transfers
tl44's technology partners may be located in different countries. In such cases your information may be transferred outside of Bangladesh. For any international transfer, we ensure that equivalent protections to those in this policy are maintained and that applicable legal requirements are met.
Third-Party Links and Services
Our platform may include services from game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, and others). These third-party services have their own privacy policies and tl44 is not responsible for their data practices. We recommend that you read their privacy policies before using these services.
Policy Changes
tl44 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website and update the "Last Updated" date at the top of the policy. By visiting this page regularly, you can stay informed about the latest policy. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English through 24/7 live chat and email.
Support email: [email protected]
We respect your right to privacy and will try to respond to your requests as quickly as possible.